Terms of service

Last Updated: September 21, 2026

OVERVIEW

Welcome to EMBER. Throughout this website, the terms "we," "us," and "our" refer to EMBER.

EMBER operates this website and online store at emberseason.store, including all related content, features, products, and services (the "Services"). Our online store is powered by Shopify.

By accessing or using our Services, placing an order, or purchasing a product, you agree to these Terms of Service, our Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree with these Terms, you should not use our Services.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

1. Eligibility & Use

By using our Services, you confirm that:

You are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian where required.

Information you provide is accurate, current, and complete.

You will not use our Services for unlawful or fraudulent purposes.

You are authorized to use the payment method provided for your purchase.

You are responsible for maintaining the confidentiality of any account credentials associated with our Services.

2. Products

We make reasonable efforts to accurately describe and display our products, including their appearance, features, dimensions, and functionality.

However:

Colors and printed designs may appear differently depending on your screen, lighting, and device settings.

Minor manufacturing variations, including differences in print tone and contrast, may occur between individual products.

Product packaging or design details may occasionally change without materially affecting the product's intended use.

Statements that a product fits "most" vehicles or "standard" headrests describe typical compatibility and are not a guarantee that a product will fit every vehicle or seat.

Nothing in this section excludes your rights where a product is materially defective, damaged, misdescribed, or otherwise fails to conform to applicable consumer law.

We reserve the right to modify, update, limit, or discontinue products where permitted by law.

3. Product Use & Safety

EMBER products are decorative novelty items and must be used according to their intended purpose and any instructions provided with the product.

When using products designed for vehicles, including headrest covers, you agree to:

Install and adjust them only while the vehicle is parked.

Make sure they do not block the driver's view through any window or mirror.

Make sure they do not interfere with the adjustment, position, or function of headrests, seat belts, airbags, or any other vehicle safety feature.

Remove any cover that becomes loose, damaged, or unsafe.

Never use a product to surprise, startle, or distract a person who is driving or operating a vehicle.

Our products are intended for entertainment and decoration. Some designs are intentionally frightening and may not be suitable for young children or people who are sensitive to horror imagery.

EMBER is not responsible, to the extent permitted by law, for damage, injury, or loss resulting from:

Use that does not follow the safety guidance above.

Misuse or improper handling.

Accidental damage after delivery.

Unauthorized modification or alteration.

Improper storage.

Use inconsistent with provided instructions.

Repairs or modifications performed by unauthorized parties.

This does not affect liability that cannot legally be excluded.

4. Orders

Submitting an order constitutes an offer to purchase products from EMBER.

We reserve the right, where reasonably necessary, to refuse or cancel an order due to circumstances including:

Suspected fraud.

Payment authorization problems.

Pricing or listing errors.

Product availability issues.

Incorrect customer or shipping information.

Orders that appear to violate these Terms.

If we cancel an order after payment has been collected and no goods are supplied, the applicable amount will be refunded.

5. Pricing & Payments

Prices displayed on our website are subject to change.

We reserve the right to correct genuine pricing, description, or technical errors.

You agree to provide current, complete, and accurate billing and payment information.

Payments are processed through third-party payment providers. EMBER does not directly store complete payment card information.

Applicable taxes, customs duties, or import charges may apply depending on the destination and circumstances of the order.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery dates and shipping times displayed on our website are estimates unless expressly stated otherwise. Because many of our products are seasonal, we recommend ordering well in advance of any event or holiday.

Delivery may be affected by circumstances outside our reasonable control, including:

Carrier delays.

Customs processing.

Weather conditions.

Local disruptions.

Incorrect shipping information.

High-volume holiday periods.

Mandatory consumer rights relating to delayed or failed delivery remain unaffected.

7. Returns & Refunds

Returns, refunds, replacements, damaged-product claims, and cancellations are governed by our Return & Refund Policy.

Customers may be required to provide reasonable evidence of reported damage or defects, including photographs or video, so that EMBER can evaluate the claim.

Submitting a claim does not automatically entitle the customer to a particular remedy where the claim cannot be verified or does not qualify under our policies or applicable law.

8. Intellectual Property

Unless otherwise stated, the website and its original content, including EMBER branding, logos, graphics, website design, product photography, written content, and other materials created or licensed for EMBER are protected by applicable intellectual property laws.

You may not, without appropriate authorization:

Copy or reproduce protected website content.

Republish or commercially exploit our original content.

Use EMBER branding in a way that falsely suggests affiliation or endorsement.

Use our website content for unauthorized commercial purposes.

Third-party names, trademarks, or other intellectual property remain the property of their respective owners where applicable.

9. Third-Party Brands & Compatibility

References to vehicle makes, models, types, or other third-party brands are made only to describe compatibility or use and do not imply sponsorship, endorsement, partnership, or affiliation with EMBER unless expressly stated.

All third-party trademarks and intellectual property belong to their respective owners.

Nothing in these Terms grants customers ownership or licensing rights to third-party intellectual property.

10. Third-Party Services

Our Services may rely on third parties, including:

Shopify.

Payment processors.

Shipping carriers.

Fulfillment providers.

Analytics providers.

Marketing platforms.

We are not responsible for independent third-party services or conduct outside our reasonable control, subject to applicable law.

11. Shopify Relationship

Our online store is powered by Shopify.

Products purchased through our store are sold by EMBER, not Shopify.

Shopify provides ecommerce technology and related services but is not the seller of EMBER products.

12. Reviews, Feedback & User Content

If you voluntarily submit reviews, photographs, videos, comments, suggestions, or other content to EMBER, you confirm that you have the right to submit that content, including permission from any person who appears in it.

Where permitted by law, you grant EMBER a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for purposes related to operating, promoting, and improving our business.

We will not knowingly claim ownership of intellectual property that belongs to you or another rights holder.

You must not submit fraudulent, unlawful, defamatory, infringing, or malicious content.

13. Errors, Inaccuracies & Omissions

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, or other information.

We reserve the right to correct genuine errors and update information where permitted by law.

If an error materially affects an order already placed, we will handle the situation in accordance with applicable consumer law.

14. Prohibited Uses

You may not use our Services:

For unlawful or fraudulent activities.

To violate intellectual property rights.

To submit false information or fraudulent claims.

To interfere with website security or functionality.

To distribute malicious software or code.

To impersonate another person.

To collect information about others unlawfully.

To abuse our returns, refunds, promotions, or payment systems.

We may restrict access or refuse future orders where we reasonably determine that these Terms have been seriously violated, subject to applicable law.

15. Fraud, Chargebacks & Disputes

If you experience an issue with an order, we encourage you to contact emberseason.support@gmail.com first so we have an opportunity to investigate and resolve it.

In connection with a payment dispute or chargeback, EMBER may provide relevant evidence to payment providers, including:

Order information.

Tracking records.

Delivery confirmation.

Customer communications.

Refund or replacement records.

Evidence submitted in connection with a claim.

We reserve the right to challenge chargebacks that we reasonably believe are incorrect, fraudulent, or abusive.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and Services are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption, delay, or technical error.

Nothing in this section excludes statutory warranties, guarantees, or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by applicable law, EMBER will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, Services, or products where such liability may legally be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any mandatory consumer rights or other liability that cannot legally be excluded.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold EMBER harmless from third-party claims arising directly from your unlawful misuse of the Services or products, use of a product in breach of the safety guidance in Section 3, infringement of another party's rights, or material violation of these Terms.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

20. Governing Law

These Terms are governed by the laws applicable to EMBER and the relevant transaction, subject to any mandatory consumer protection rights that apply in the customer's country or jurisdiction.

Nothing in this section removes rights or protections that customers are entitled to under mandatory applicable law.

21. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove rights relating to existing orders where prohibited by law.

22. Contact

For questions regarding these Terms of Service, orders, or our Services, contact:

EMBER
Website: emberseason.store
Email: emberseason.support@gmail.com