Refund policy

Last Updated: September 21, 2026

1. Agreement to Policy

By placing an order with EMBER (emberseason.store), you acknowledge that you have read and understood this Return & Refund Policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. Return Eligibility

You may request a return within 30 days of delivery, subject to the conditions below.

To be eligible for a return:

The item must be unused and free from signs of use.

The item must be returned in its original condition.

The original packaging must be included where reasonably possible.

All items included in your set must be returned. For example, if you ordered a 2 Pack, both covers must be returned.

Proof of purchase or a valid EMBER order number must be provided.

Briefly fitting a headrest cover once to check that it fits your vehicle is considered reasonable inspection and does not by itself make the item ineligible for return.

Items that are damaged through misuse, improper handling, unauthorized modification, or normal wear and tear are not eligible for a refund as defective products.

Any statutory rights available to you under applicable law remain unaffected.

3. Used or Damaged Products

We may refuse a standard return if the product:

Shows clear signs of use beyond what is reasonably necessary to inspect it.

Has stains, odors, pet hair, or other signs of extended use.

Has been washed, stretched out of shape, cut, or altered.

Has been intentionally damaged.

Has been modified or repaired without authorization.

Is missing items from the original set.

Has been damaged because of improper use or storage.

Where required by applicable law, deductions may be made from a refund if the value of the product has been reduced due to handling beyond what is reasonably necessary to inspect the product.

4. Return Request & Evidence

Before sending any product back, please contact us at:

emberseason.support@gmail.com

Your request should include:

Order number.

Full name used for the order.

Reason for the return.

Clear photographs of the product.

Photographs of the packaging where relevant.

Clear photographs or video showing the reported defect or damage, where applicable.

We may request additional photographs, videos, or information when reasonably necessary to evaluate a claim.

Providing evidence helps us determine the appropriate resolution and does not automatically guarantee a refund or replacement.

5. Return Authorization

Please do not send a product back before receiving return instructions from EMBER.

Once we review your request, we will provide instructions if a physical return is required.

Products returned without following the provided return instructions may experience processing delays.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product or design, contact us as soon as reasonably possible at emberseason.support@gmail.com.

Please include clear photo or video evidence showing the issue and, where relevant, the original shipping packaging.

Depending on the circumstances and applicable law, we may offer an appropriate resolution, including:

Replacement of the affected product.

Refund.

Partial refund where appropriate.

Another reasonable solution agreed with the customer.

We may require the affected product to be returned before issuing a replacement or refund.

Damage caused after delivery through misuse, accidents, improper handling, modification, or unauthorized repair is not considered a manufacturing or shipping defect.

7. Minor Product Variations

Minor differences in appearance may occur between products due to manufacturing, materials, print tone and contrast, lighting, photography, screen settings, or production batches.

Reasonable variations that do not materially affect the normal use or overall design of the product are not automatically considered defects.

This provision does not affect your rights where a product is materially damaged, defective, misdescribed, or otherwise does not conform to applicable consumer law.

8. Seasonal Orders & Delivery Timing

Our products are seasonal, and many customers order them for a specific date such as Halloween.

Delivery times shown on our website are estimates based on information from our carriers and are not guaranteed delivery dates. We strongly recommend ordering well in advance of any event or holiday.

If we become aware that your order cannot be shipped within the time stated at checkout, we will notify you and you may choose to cancel your order for a full refund before it ships.

Once an order has shipped, delays caused by the carrier, weather, or other events outside our control do not on their own make an order eligible for a refund, but we will help you track your package and contact the carrier where appropriate. This does not affect any rights you have under applicable law.

9. Return Shipping

For standard returns where the product is not defective or incorrect, the customer is responsible for return shipping costs unless applicable law requires otherwise.

If a product is confirmed to be defective, damaged on arrival, or incorrect, we will handle reasonable return shipping costs where required by applicable law or our provided return instructions.

Please use a tracked shipping method when returning an item.

EMBER cannot be responsible for a return package that is lost because the customer used an untracked shipping method or failed to follow the provided return instructions, except where responsibility cannot legally be excluded.

10. Inspection of Returns

Returned products may be inspected after arrival.

We will verify:

The condition of the product.

Whether all items from the set are present.

Whether the reported issue is present.

Whether the product has signs of misuse, modification, or damage occurring after delivery.

If a returned product does not satisfy the applicable return conditions, we may reject or reduce the refund where permitted by law.

11. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for it to appear, depending on your bank or payment provider.

EMBER cannot control additional processing times imposed by banks or payment providers.

12. Non-Refundable Costs

For standard voluntary returns, the following costs may be non-refundable where permitted by applicable law:

Return shipping costs.

Expedited or premium shipping upgrades.

Customs duties and import taxes paid directly by the customer.

Any legally required reimbursement, including applicable standard delivery charges, will still be provided where required by consumer law.

13. Order Cancellations

If you wish to cancel an order, contact us at emberseason.support@gmail.com as soon as possible.

We will attempt to cancel the order before it enters fulfillment or ships, but cancellation cannot be guaranteed once processing has begun.

If an order has already shipped, the applicable return procedure may need to be followed.

Any statutory cancellation rights applicable in your jurisdiction remain unaffected.

14. Refused or Unclaimed Deliveries

Customers are responsible for providing accurate delivery information and accepting or collecting their shipment where required.

If an order is returned to us because it was refused, unclaimed, or could not be delivered due to incorrect information supplied by the customer, reasonable shipping or return costs may be deducted from any refund where permitted by law.

15. Chargebacks & Disputes

If you experience a problem with an order, we encourage you to contact us first at emberseason.support@gmail.com so that we have an opportunity to resolve the issue.

In the event of a payment dispute or chargeback, EMBER may provide relevant order records, tracking information, customer communications, delivery confirmation, and other appropriate evidence to the payment provider.

Fraudulent or abusive claims may result in future orders being refused where permitted by law.

16. Fraud & Abuse

EMBER reserves the right to investigate return and refund requests where there is reasonable evidence of:

Fraud.

Falsified or manipulated evidence.

Intentional product damage.

Repeated abuse of our return process.

Attempts to obtain both a refund and retain goods improperly, including returning items after using them for a single event.

We may refuse claims that are demonstrably fraudulent or abusive, subject to applicable law.

17. Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts, or overrides rights that cannot legally be excluded under applicable consumer protection laws.

Customers in certain jurisdictions, including the European Union and United Kingdom, may have statutory cancellation, return, refund, repair, or replacement rights in addition to this policy.

Where this policy conflicts with mandatory consumer protection law, the applicable law will prevail.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Changes will be published on this page with an updated revision date. Changes will not remove rights that already apply to orders where doing so would be prohibited by law.

19. Contact

For return, refund, damaged product, or order-related inquiries, contact:

EMBER
Website: emberseason.store
Email: emberseason.support@gmail.com